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[ORDERING PROCEDURES]
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HOURS:
10 a.m.
to 6 p.m. Monday through Friday. You may e-mail orders 7
days a week, 24 hours a day.
NEW
CUSTOMERS:
All retail
customers must pre-pay by any major credit card or mail a personal
check or money order before order is shipped. Any wholesale
customers desiring wholesale rates are required to fax or e-mail
us a copy of your license or sales tax identification number with
two trade references. Wholesale orders are shipped cash C.O.D. or
pre-payment by credit card until trade references have been
verified.
ORDERING:
All prices
represented on this web site are current retail prices.
Retail rates apply to anyone who has not forwarded a copy of a
license or sales tax identification certificate. Standard
wholesale rate is 60% of retail pricing on all items. Minimum order for wholesale
orders is $100.00. A $15.00 service charge will be added to orders
that do not meet minimum requirements. Standard distributor rate
is 50% of wholesale. An order of 100 pieces (of one product, no
assortments) constitutes distributor rates. We reserve the right
to retain exclusive distributor rights on chosen products. |
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PRICING:
All prices are
suggested retail prices. Prices are subject to change without
notice according to appreciation, availability or supplier pricing
increase.
PAYMENT:
All orders must
be pre-paid by personal check, money order, Mastercard, Visa,
American Express or Discover before order is processed. All
wholesale orders must be pre-paid by company check, money order,
Mastercard, Visa, American Express or Discover before order is
processed. C.O.D. orders are only shipped to customers with
established accounts with True Praise Productions LLC. UPS will only
accept money orders or certified checks for C.O.D. orders. Foreign
orders must be paid in US dollars. Company check acceptance available with approved trade references.
Returned C.O.D. checks will be charged a $35.00 service
charge, and will be shifted to permanent pre-pay status. No
exceptions. |
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SHIPPING:
All orders are
shipped U.P.S. groundtrack service unless otherwise requested. We
also ship Federal Express on request. Products are shipped with care
however customers that received damaged goods should contact their local
U.P.S. claims office or the freight company and arrange an
inspection in the same box or carton your order was packed in.
Then notify us. Without these actions, we will be unable to file
meaningful damage claims. Our standard C.O.D. charge is $5.50 and
shipping charge is $9.50. Special shipping such as next, second
day, three day select or Saturday shipments will be charged
accordingly.
RETURNS:
Refuse any
packages with obvious visual damage. Due to the delicate nature of
art, returns and exchanges will not be honored. Requests for call
tags and damaged replacements must be made within 48 hours of
receipt of order or they will not be honored. All packages
returned from wholesale shipments due to customer refusal on
delivery or exceeded will call time at UPS will be restocked
without further notice to customer, unless previous arrangements
have been made. Any orders requiring reshipping because of refusal
or a missed delivery, will be recharged for shipping. No orders
will be accepted from your company if two orders are returned to
us. No exceptions.
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REPRESENTATION:
Every attempt has been made to provide
accurate measurements and color representations, however some
variations do occur with curtain products. All works featured on this web site are
copyrighted by the artists. Any duplication from this web site is
prohibited without written consent from True Praise Productions
LLC. We
are not responsible for incorrect pricing or items featured on
this web site, and apologize in advance for any errors.
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PLACE YOUR
ORDER:
TRUE PRAISE
PRODUCTIONS
712 BEAUMONT AVE.
BALTIMORE, MD 21212
410-254-9886
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All Rights Reserved: Copyright © 2008
True Praise Productions
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